Terms & conditions
Terms & Conditions
Table of contents
General terms and conditions of use of the website
General conditions of sale
General Terms and Conditions of Use of the Website
Welcome to www.dianadorville.com website (hereinafter the “Website”).
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE OF THE WEBSITE (HEREINAFTER THE “TERMS
OF USE”) CAREFULLY BEFORE USING THE WEBSITE.
the Website (“Services”).
their relevant mandatory nature. When registering to use the Website and the Services, you will be asked to
to follow all applicable laws, you should not proceed with registering or using the Services.
1.1 The Website and its contents are designed, operated and administered by the Company DIANA D’ORVILLE
DESIGN LTD., with registered office in 110 Hillside Gardens Edgware HA8 8HD, London, England. Company
registration number 12608265. (hereinafter ” DIANA D’ORVILLE “, “we”, “us”, “our”).
1.2 Purchases made through the Website by customers are processed by the Company DIANA D’ORVILLE
DESIGN LTD., with registered office in 110 Hillside Gardens Edgware HA8 8HD, London, England. Company
registration number 12608265.
2. User Age
2.1 The Services are generally not intended for persons under the age of eighteen (18) years (or the age of
majority of the individual’s relevant country). If you are under this age, please do not register for, or subscribe
to, the Services. If we learn that you are under eighteen (18) years of age or any other majority age in your
country (or fraudulently misrepresented your age during the registration process, if applicable), we will promptly
cancel your registration, or subscription, if any, and stop providing you with the Services.
3. Registration and Subscription to the Services
3.1 You may register for, or subscribe to, our Services as available from time to time on the Website.
3.2 When registering for, or subscribing to, our Services you must provide accurate and true information. In the
event of any change in the information you provided upon your registration or subscription, you agree to
promptly inform us to ensure that you will receive our messages and that we will not in error contact third
3.3 If you registered for a Service requiring prior authentification (e.g. Account, Wish list), you agree to notify us
immediately if you suspect any unauthorized use of your account or access to your password. You are solely
responsible for any and all use of your account attributable to you or by default in protection of your password.
discretion, to cancel your registration or subscription, and/or to block your account and/or deny, restrict,
suspend, or terminate your access to the Website and to the Services.
4. Duration and Termination
4.1 Your registration for, or subscription to, one or more Services will be effective upon successful completion of
the registration or subscription process.
the entire duration of your use of the Website or of the Services.
4.3 You may terminate your registration for, or subscription to, the Website at any time at your sole discretion
without reason, by sending an e-mail to email@example.com or calling the number +33 616 616 013.
We will confirm to you the cancellation of your registration or subscription.
4.4 DIANA D’ORVILLE may immediately terminate your registration or subscription, or suspend it, at any time
any other remedies provided by the applicable law. DIANA D’ORVILLE will notify you about the termination or
suspension, as applicable, by e-mail or ordinary mail and your registration or subscription details will be
5. Electronic Services
5.1 Certain parts of the Services may need to be provided through electronic communication channels (e.g. email,
5.2 You agree that we may contact you for Services-related issues by SMS, e-mail or other electronic technology
and you acknowledge that use of the mobile services may result in charges imposed on you by your network
provider and that you will be responsible for such charges.
6. Intellectual property rights
6.1 The terms “Website” and “material” refer, respectively, by way of example, to the software design,
implementation and use of the Website, the layout, structure and organization of the contents of the Website,
and to any material reproduced therein and / or made available to the public, including in particular the
collection and organization of data and information, photographs, images, illustrations, texts, video clips, musical
compositions, audio clips, designs, devices, logos, trademarks, distinctive elements so-called trade dress or any
other material reproduced and / or made available through this Website (“Material”).
6.2 All materials on this Website, in whole and in part, including by way of example trademarks, domain names,
designs and models, patents and copyright, are protected and in the sole ownership of DIANA D’ORVILLE. All
rights are reserved, worldwide.
6.3 All trademarks, trade names, logos and other distinctive designs and signs which are reproduced on the
Website, whether registered or not, are trademarks or service marks of DIANA D’ORVILLE. All domain names
used on the Website and / or connected to it are owned – or used with permission – by DIANA D’ORVILLE, which
manages them on a worldwide basis.
6.4 This Website is solely for private, personal and non-commercial use, and the Material on this Website is
presented for information and/ or promotional purposes only.
6.5 It is not permitted to reproduce (except where the reproduction is made for personal non-commercial use),
publish, disclose, transmit, make available to the public, republish, distribute, display, remove, delete, add to, or
otherwise modify, create and / or use derivative works from, or on any case works inspired to, sell or participate
in any sale of, this Website, any of the material in this Website or related software, in whole and / or in part, in
any form and / or manner, and for any purpose. If the downloading or the copying should be permitted by DIANA
D’ORVILLE in writing, the user will not obtain any right, title or interest in any Material or software as a result of
any such downloading or copying.
6.6 DIANA D’ORVILLE is fully committed to maintain, enforce and protect its intellectual property rights
throughout the world and to strongly fight against any infringement in order to ensure that its unique heritage be
prohibited. The lack of any remedy by DIANA D’ORVILLE whether in Court or out of Court does not mean
property rights of which DIANA D’ORVILLE has the ownership and / or availability.
7. Submitted material
7.1 You acknowledge and agree that any proposals, projects, ideas, concepts, photographs, contributions or
any other content and material (with the exception of personal information) disclosed or sent to DIANA
D’ORVILLE through this Website or by other means (the “Submitted Material”) is not considered confidential. By
submitting the Submitted Material you grant to DIANA D’ORVILLE a royalty free, non-exclusive, worldwide right to
copy, reproduce, publish, disclose, distribute or otherwise use, in whole or in part, the Submitted Material, for
the entire term of protection thereof, for advertising, promotional or product development purposes.
7.2 DIANA D’ORVILLE is not required or will not be required in the future to: (i) keep any Submitted Material
confidential; (ii) pay compensation for any use of the Submitted Material or in connection to it; (iii) respond to
the submission of Submitted Material and / or confirm the relevant receipt.
7.3 You declare and warrant that the Submitted Material does not violate any rights of third parties arising from
the law and / or contract, including, by way of example, the rights related to the author, trademarks, patents,
trade secrets, confidentiality and any other proprietary or personal rights.
7.4 By submitting the Submitted Materials, you acknowledge the right, but not the obligation, of DIANA
D’ORVILLE to copy, reproduce, publish, disclose, distribute or otherwise use such Submitted Material, or any part
thereof, for any purpose, including, by way of example, advertising, promotional, product development or other
commercial purposes, without in any case granting you or any third party the right to any compensation. You are
and will be fully responsible for the content of any Submitted Material.
7.5 DIANA D’ORVILLE retains the right to reject or delete any Submitted Material for any or no reasons, including
the rights of any person or entity, or harm or threaten the safety of any person or entity.
8. Links to other sites
8.1 This Website may contain links to other websites. DIANA D’ORVILLE has no control over such websites and
will not be responsible or liable for any accessibility of third party websites or for their content.
8.2 Hyperlinks to other websites and references to information, products or services of third parties linked to
this Website do not constitute, and should not be interpreted, in any way, as an endorsement by DIANA
D’ORVILLE of such websites, information, products or services. Any question or comment related to these
websites must be addressed to the relevant operators.
8.3 You are not permitted to frame this Website on any other website or to link to any part or section of the
Website and / or to the Material, in whole or in part, without prior written consent of DIANA D’ORVILLE.
9. Disclamer of warranties – Limitation of liability
9.1 We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure
or error-free. We do not warrant that the results that may be obtained from the use of the service will be
accurate or reliable.
9.2 You agree that from time to time we may remove the service for indefinite periods of time or cancel the
service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is
at your sole risk.
9.3 The service and all products and services delivered to you through the service are (except as expressly
stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or
conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability,
merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
9.4 In no case shall DIANA D’ORVILLE, our directors, officers, employees, affiliates, agents, contractors, interns,
suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental,
punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue,
lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including
negligence), strict liability or otherwise, arising from your use of any of the service or any products procured
using the service, or for any other claim related in any way to your use of the service or any product, including,
but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result
of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the
service, even if advised of their possibility.
9.5 Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential
or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent
permitted by law.
10.1 If permitted under applicable law, you agree to indemnify and hold us, and each of our subsidiaries and
affiliates, and their respective officers, agents, partners and employees, harmless from any loss, liability, claim,
or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of
Use and/or any breach of your representations and warranties set forth herein and/or if any Submitted Material
that is transmitted through the Services causes our liability to a third party.
11. Governing Law
shall be governed by and will be interpreted in accordance with United Kingdom laws.
In accordance with the monegasque law n°1.165 dated December 23, 1993 of Data Protection, we take your
data protection rights and our legal obligations seriously.
12.1 Use made of your personnal data
12.1.1 When you purchase something from our online store www.dianadorville.com, as part of the buying and
selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in
order to provide us with information that helps us learn about your browser and operating system.
12.1.2 Whenever we process your personal data, we do so on the basis of a lawful “justification” (or legal basis)
for processing. In the majority of cases, the processing of your personal data will be justified on one of the
– processing is necessary to perform a contract with you or take steps that you have requested in order to enter
into a contract (e.g., sale contract);
– processing is necessary for us to comply with a legal obligation;
– processing is in our legitimate interests as a business, and our interests are not overridden by your interests,
fundamental rights or freedoms. Our legitimate interests may include our interest in using customer and Website
user personal data to conduct and develop our business activities (including by carrying out standard marketing
activities), with current and potential customers and Website users; and in establishing, exercising or defending
legal claims; or
– processing is based on your prior explicit consent, such as segmented and customized marketing activities.
12.2 Disclosure of your personal data
12.2.1 We may disclose your personal data to our service providers who assist us in providing the services we
offer, processing transactions, fulfilling requests for information, receiving and sending communications,
updating marketing lists, analysing data, providing support services or in performing other tasks, from time to
12.2.2 For the avoidance of doubt, we will get your express opt-in consent before we share your personal data
with any third party company other than DIANA D’ORVILLE for marketing purposes.
12.2.3 Your personal data will be accessible by authorized personnel DIANA D’ORVILLE, and service providers
acting on our behalf on a need-to-know basis.
12.2.4 We may also share your personal data with third parties in connection with potential or actual sale or
restructuring of our company or any of our assets, or those of any associated company, in which case personal
data held by us about our users may be one of the transferred assets.
12.2.5 We will also respond to requests for personal data where required to do so by law, or when we believe
that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, request
from a regulator or any other legal process served on us.
12.3.1 To protect your personal information, we take reasonable precautions and follow industry best practices
to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
12.3.2 If you provide us with your credit card information, the information is encrypted using secure socket layer
technology (SSL) and stored with a AES-256 encryption.
12.3.3 Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all
PCI-DSS requirements and implement additional generally accepted industry standards.
12.4 Retention of your personal data
12.4.1 Our general approach is to retain your personal data only for as long as required to fulfil the purposes
for which it was collected. We generally retain your personal data for three years from the end of our relationship
or from the last contact from you, unless local law requires otherwise. However, in some circumstances we may
retain personal data for longer periods of time, for instance where we are required to do so in accordance with
legal, tax and accounting requirements.
12.4.2 In specific circumstances we may also retain your personal data for longer periods of time corresponding
to the applicable statute of limitations so that we have an accurate record of your dealings with us in the event of
any complaints or challenges.
12.5 Your rights
You have the following rights with respect to your personal data:
12.5.1 Right to withdraw consent – where applicable, you have the right to withdraw your consent at any
time. For example, if you wish to opt-out of receiving electronic marketing communications, you can change your
settings in your account on the Website, use the ‘unsubscribe’ link provided in our emails or text the STOP
number in our SMS, or otherwise contact us directly and we will stop sending you communications.
12.5.2 Right of access, rectification and erasure – you have the right to request access to and obtain a copy of
any of your personal data that we may hold, to request correction of any inaccurate data relating to you and to
request the deletion of your personal data under certain circumstances.
12.5.3 Right of data portability – Under certain conditions, you have the right to receive all such personal data
which you have provided to us in a structured, commonly used and machine-readable format, and also to require
us to transmit it to another controller where this is technically feasible.
12.5.4 Right to restriction of processing – you have the right to restrict our processing of your personal data
– you contest the accuracy of the personal data until we have taken sufficient steps to correct or verify its
– the processing is unlawful but you do not want us to erase the data;
– we no longer need your personal data for the purposes of the processing, but you require such data for the
establishment, exercise or defence of legal claims; or
– you have objected to processing justified on legitimate interest grounds (see below) pending verification as to
whether we have overriding compelling legitimate grounds to continue processing.
Where personal data is subject to restriction in this way, we will only process it with your consent or for the
establishment, exercise or defence of legal claims.
12.5.5 Right to object to processing justified on legitimate interest grounds – where we are relying upon
legitimate interest to process personal data, then you have the right to object to that processing. If you object,
we must stop that processing unless we can either demonstrate compelling legitimate grounds for the
processing that override your interests, rights and freedoms or where we need to process the data for the
establishment, exercise or defence of legal claims. Where we rely upon legitimate interest as a justification for
processing we believe that we can demonstrate such compelling legitimate grounds, but we will consider each
case on an individual basis.
12.5.6 Right to object to processing for marketing purposes – where we process personal data for direct
marketing purposes, then you have the right to object to that processing at any time.
12.5.7 You also have the right to lodge a complaint with a supervisory authority if you consider that the
processing of your personal data infringes applicable law.
For further information regarding your rights, to exercise any of your rights, or if you have any complaints or
questions regarding the processing of your personal data please contact firstname.lastname@example.org.
12.5.8 Please note that we may request proof of identity, and we reserve the right to charge a fee where
permitted by law, for instance if your request is manifestly unfounded or excessive. We will endeavour to respond
to your request as soon as possible and in any case within the applicable timeframes .
12.6 Third-party services
12.6.1 This website is hosted on OVH servers which are based in France. The CMS used is WooCommerce.
WooCommerce provides DIANA D’ORVILLE with the online e-commerce platform that allows us to sell our
products. Your data is stored through WooCommerce’s data storage, databases and the general WooCommerce
application. They store your data on a secure server behind a firewall.
12.6.2 If the Client choose a direct payment gateway to complete his purchase, then WooCommerce stores his
credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). The
purchase transaction data is stored only as long as is necessary to complete the purchase transaction. After that
is complete, the purchase transaction information is deleted.
All direct payment gateways – adhere to the standards set by PCI-DSS.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service
12.6.3 In general, the third-party providers used by us will only collect, use and disclose your information to the
extent necessary to allow them to perform the services they provide to us. However, certain third-party service
providers, such as payment gateways and other payment transaction processors, have their own privacy policies
in respect to the information we are required to provide to them for your purchase-related transactions.
12.6.4 For these providers, we recommend that you read their privacy policies so you can understand the
manner in which your personal information will be handled by these providers. In particular, remember that
certain providers may be located in or have facilities that are located a different jurisdiction than either you or
us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then
your information may become subject to the laws of the jurisdiction(s) in which that service provider or its
facilities are located.
12.6.5 We are not responsible for the privacy practices of other sites and encourage you to read their privacy
13. Cookies Policy
help you to move around the website easily and ensure you have access to the features and information
available that you need. Cookies are also used by us to provide information about how the website is being
WHAT IS A COOKIE?
A cookie is a small file which is downloaded on to the devices you use to access our website, such as your
computer, tablet or smartphone. Each cookie is unique to your web browser. It will contain some anonymous
information such as a unique identifier and the site name and some digits and numbers. Cookies are sent back
to the website each time you re-visit it, enabling the website to retrieve and read the information held to
“remember” you and /or your devices. A cookie cannot read data off your hard drive or read cookie files created
by other sites. Information stored in cookies may be encrypted. More information on cookies and their use can
be found at www.aboutcookies.org or www.allaboutcookies.org.
COOKIES: WHAT FOR and WHY?
When we collect information automatically, we and our service providers use Internet server logs, cookies, tags,
SDKs, tracking pixels and other similar tracking technologies. We use these technologies in order to offer you a
more tailored experience in the future, by understanding and remembering your particular browsing preferences.
As we adopt additional technologies, we may also gather information through other methods.
you have opened a particular marketing email.
SESSION COOKIES – these allow COMPANY Analytical Services to link your actions as a user of the website during
a browser session. These cookies expire after the browser session ends.
STRICTLY NECESSARY COOKIES – these are cookies that are required for the operation of our website. They
include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or
make use of e-billing services.
ANALYTICAL/ PERFORMANCE COOKIES – they allow us to recognise and count the number of visitors and to see
how visitors move around our website when they are using it. This helps us improve the way our website works,
for example, by ensuring that users are finding what they are looking for easily.
FUNCTIONALITY COOKIES – these are used to recognise you when you return to our website. This enables us to
personalise our content for you, greet you by name and remember your preferences (for example, your choice
of language or region).
TARGETING COOKIES – these cookies record your visit to our website, the pages you have visited and the links
you have followed. We will use this information to make our website and the advertising displayed on it more
relevant to your interests. We may also share this information with third parties for this purpose.
General Conditions of Sale
Welcome to www.dianadorville.com website.
PLEASE READ THE FOLLOWING CONDITIONS OF SALE CAREFULLY BEFORE USING THE WEBSITE.
Use of the Website and of the Services implies the full acceptance of these Conditions of Sale and all guidelines
and rules, and acknowledgement of their relevant mandatory nature.
DIANA D’ORVILLE reserves the right, at its sole discretion, to modify these Conditions of Sale from time to time.
DIANA D’ORVILLE will post the revised Conditions of Sale on this Website and update the “Last Updated” date to
reflect the date of the changes. Please consult these Conditions of Sale regularly. The use of the Website and the
Services after such modifications constitutes your full acceptance of the revised Conditions of Sale. If you do not
agree with the revised Conditions of Sale, please stop using the Website and Services.
1. General provisions
1.1 These general conditions of sale (“General Conditions”) apply to all sales of DIANA D’ORVILLE products
(“Products” or “Product”) through the www.dianadorville.com (”Website”).
1.2 The sale of Products under these General Conditions is only available to consumers (”Clients” or ”Client”)
being natural persons acting for purposes extraneous to their trade, business, craft and profession, aged over
1.3 All the Products purchased on the Website are for personal use only, and with no intention of resale. By
placing his order on the Website, the Client is certifying that he is by DIANA D’ORVILLE Products for his personal
use only, and not for resale.
1.4 Clients are required to read carefully these General Conditions, which are available on the Website to enable
Clients to acknowledge, store and reproduce them.
2. Identification of the vendor
2.1 The vendor is the Company DIANA D’ORVILLE DESIGN LTD., Private Limited Company with registered office in
110 Hillside Gardens Edgware HA8 8HD, London, England. Company registration number 12608265.
3. Information on Products and their availability
3.1 Information on Products (along with the relevant Product codes) and relevant prices are available on the
3.2 Certain products or services may be available exclusively online through the website www.dianadorville.com.
These products or services may have limited quantities and are subject to return or exchange only according to
our Return Policy.
3.3 We have made every effort to display as accurately as possible the colors and images of our products that
appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
3.4 We reserve the right, but are not obligated, to limit the sales of our products or Services to any person,
geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to
limit the quantities of any products or services that we offer. During the purchasing process, an automatic
response will inform the Client if the order cannot be processed due to the unavailability of the ordered Product;
DIANA D’ORVILLE is not liable towards the Client in case of unavailability of the Product prior to the execution of
3.5 All descriptions of products or product pricing are subject to change at anytime without notice, at the sole
discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service
made on this site is void where prohibited.
3.6 We do not warrant that the quality of any products, services, information, or other material purchased or
obtained by you will meet your expectations, or that any errors in the Service will be corrected.
3.7 In no case DIANA D’ORVILLE shall be liable for errors occurred due to failure of the Client’s connection to the
4.1 The price of the Products are indicated on the Website in Euros (€). The prices that are applied are the
prices figuring on the site www.dianadorville.com at the time when the order is placed.
4.2 We regularly verify that prices of the Products displayed on the Website are correct; however, we cannot
guarantee the absence of errors. In the event that an error in the pricing of a Product is detected, we shall
refuse the order and offer the Client the opportunity to purchase the Product at the correct price. If the error is
detected after the order has been accepted, we will also offer the Client the opportunity to cancel the order.
4.3 Please be reminded that shipments destined outside of Monaco & France are entitled to import taxes and
duty fees, based on the delivery country’s regulations.
4.4 All customs, taxes, import duties, brokerage fees, or any additional charges by your local government are
the responsibility of the recipient. We are not responsible for these fees in any way, as we do not receive any of
this money. Since duties and taxes vary by country and by what was ordered, we are not able to supply an
estimated cost. Please contact your customs office for more information.
5. Execution of the Contract
5.1 The essential characteristics and the price of each Product are displayed on the Website. The information
displayed on the Website does not represent an offer by DIANA D’ORVILLE.
5.2 Before submitting an order through the Website, Client shall read carefully all the instructions provided
during the purchase procedure (also with regard to the delivery charges, the right of withdrawal conditions and
5.3 To purchase a Product Client must (i) include the selected Product in the ”Shopping Bag” by clicking on the
relevant button, (ii) fill in the order proposal, (iii) select the payment method, (iv) accept the General Conditions
and (v) send the order proposal to DIANA D’ORVILLE through the Website.
5.4 Sending of the order constitutes a proposal to purchase the selected Product, regulated under these
General Conditions and binding for the Client with no prejudice to the withdrawal right under Section 8 . The
sending of the order proposal by the Client entails the obligation of the latter to pay the price of the ordered
5.5 Any error/change in data entered by the Client in the order proposal may be validated by the latter, following
the process described on the Website, before sending the order proposal (by way of example: Client may change
the quantity of Products that they intend to purchase by adding or removing one or more Products from their
5.6 An order proposal may be refused by DIANA D’ORVILLE within 30 days of receipt of the same. In that case,
no consideration shall be due by the Client to DIANA D’ORVILLE, DIANA D’ORVILLE may refuse an order proposal
in the following events (by way of example but without limitation): (i) the Products are not available (with no
prejudice to the provision set out under Section 3.3); or (ii) a reported, or suspected, fraudulent or illegal
activities, including suspected purchases for commercial purposes; or (iii) the Client has not fulfilled his/her
obligations deriving from a prior contract executed with DIANA D’ORVILLE.
5.7 The contract between DIANA D’ORVILLE and the Client is executed upon receipt by the Client of the
acceptance by DIANA D’ORVILLE of the order proposal (“Order Confirmation”). The acceptance (or the refusal)
by DIANA D’ORVILLE shall be sent to the Client via e-mail at the address provided by the Client in the order
5.8 In case of unavailability of one or more of the Products, the Client will receive an email duly informing him
about the unavailability of the Products. In this case the order proposal will be cancelled or partially accepted
just in relation to the available Products. In case of partial acceptance, the Client shall pay (or shall be charged,
in case of payment through the credit card) only the price of the available Products.
5.9 The Order Confirmation will include a summary of the essential characteristics of the purchased Products, a
detailed indication of the price and means of payment, information on delivery charges, if any, information on the
conditions and methods to exercise the right of withdrawal, including information on the exclusion of the right of
withdrawal for personalized Products, the address to which complaints may be addressed, information on
support services and on existing commercial terms, if any, and a copy of these General Conditions.
5.11 Once the Order Confirmation is sent to the Client, the order cannot be cancelled or modified. Dispatched
Products can however be returned as set out in Section 8 below.
5.12 The risk of loss of or damage to the Products shall pass to the Client when the Client (or a third party
indicated by the Client and other than the carrier) has acquired the physical possession of the Products.
6. Method of payment
6.1 Payment of the price of the Products included in the order proposal and the relevant delivery charges, if any,
shall be paid by the Client by credit card, PayPal or by bank transfer.
6.2 DIANA D’ORVILLE accepts payments made with the following credit cards: Visa; MasterCard; American
Express; Switch; Diners.
6.3 The transactions will be debited from the Client’s credit card only after: (i) the credit card data has been
verified; (ii) the authorisation to debit the card has been received from the issuer of the card used by the Client,
and (iii) the availability of the Product has been confirmed by DIANA D’ORVILLE.
6.4 In some instances (as, for example, for the purchase of personalized Products) that will be notified to the
Client before the latter is able to submit the order proposal, the transaction will be debited from the Client’s
credit card only after: (i) the credit card data has been verified; and (ii) the authorization to debit the card has
been received from the issuer of the card used by the Client.
6.5 Except as provided for in Section 6.4, no debit shall be made at the moment of transmission of the order
proposal, with the exception of the temporary charge necessary to check the credit card’s validity, if any. It is
understood that once the order is executed, the said temporary charge will be cancelled and replaced just by the
amount due by the Client. Moreover, also in case the order is cancelled this temporary charge will be definitely
cancelled as well.
6.6 DIANA D’ORVILLE also accepts payments made by bank transfer to the following IBAN code: MC87 1273
9000 7001 2293 2000 B55. All costs and expenses (including bank charges) associated with the bank transfer
applied, as the case may be, to the Client by the bank, shall be borne by the Client. Payment shall be due within
and not later than 7 (seven) working days from the date of the Order Confirmation.
6.7 In the event that, for any reason, it is impossible to debit the amount due by the Client (or to have the
cleared funds received on DIANA D’ORVILLE’s bank account, in case of bank transfer) within the due deadline
(see Section 6.6 above), the contract will not be executed and the order will be cancelled.
6.8 For each order, DIANA D’ORVILLE shall invoice the Products by email or by post to the Client, pursuant to
the applicable laws and regulations. The invoice will be based upon the information provided by the Client at the
time of the order. No alterations to the invoice are possible after the invoice has been issued.
7. Shipping, import taxes and duty fees
7.1.1 As the company DIANA D’ORVILLE is based in Monte-Carlo, Monaco, the items are shipped directly from
Monaco using Colissimo/Chronopost & DHL services.
7.2 TAXES and DUTIES
7.2.1 All shipments destined outside of Monaco & France can be entitled to import taxes and duty fees.
International delivery costs do not include any taxes or duties, which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient. DIANA D’ORVILLE has no control over this and can not be held as responsible for any of these fees or taxes, and is not
responsible for any actions taken by customs on your package during delivery. In accordance with international
export regulations DIANA D’ORVILLE is required to declare the exact value of all items. For more information on
taxes, duties and customs regulations please contact your local customs office directly. If the receiver refuses to
pay taxes + duties, the item(s) will be returned to us and the order will be refunded excluding return shipping
fee and original shipping fee.
7.3.1 All parcels are sent with a tracking number through our shipping services partnerships. If no-one is
available at the time of delivery, shipping services will leave a calling card. It is your responsibility to arrange for
re-delivery or pick up from your post office.
7.3.2 We aim to get you goods to you as soon as possible but cannot accept any liability if the goods are late
due to unforeseen courier problems. We will not accept responsibility or liability for non-delivery or any other
breach of our obligations under these T & C if such breach is caused by circumstances beyond our control.
7.4 SHIPPING COSTS
1 – COUNTRY ZONES INFORMATION
Please refer to the following country & zone information.
– Zone 1 – European Union : Belgium, Bulgaria, Denmark (excluding Faroe Islands, Greenland), Estonia, Finland
(excluding Aland Islands), France (excluding DOM TOM), Greece (excluding Mount Athos), UK (excluding channel
Islands), Ireland, Italy (excluding Livigno and Campione d’Italia), Croatia, Latvia, Lithuania, Luxembourg, Malta,
Netherlands (excluding non-European territories), Austria, Poland, Portugal, Romania, Sweden, Slovakia,
Slovenia, Spain (excluding Canary Islands, Ceuta and Melilla), Czech Republic, Hungary, Cyprus (excluding
– Zone 2 – Non-EU Europe (excluding Ukraine, Russia, Switzerland and Turkey): Aland Islands (Finland),
Andorra, Albania, Belarus, Mount Athos (Greece), Bosnia and Herzegovina, Campione d’Italia (Italy), Ceuta
(Spain), Faroe Islands (Denmark), Georgia, Gibraltar (UK), Greenland (Denmark), Iceland, Channel Islands (UK),
Canary Islands (Spain), Kosovo, Liechtenstein, Livigno (Italy), Macedonia, Mellila (Spain), Moldova, Montenegro,
Norway, San Marino, Serbia, Vatican City, Cyprus (Northern Cyprus).
– Zone 3 : USA, Canada, Russia, Ukraine, Turkey, Switzerland.
– Zone 4 : World.
*Please note we do not deliver to PO Boxes.
2 – SHIPPING RATES
FREE SHIPPING for all STANDARD orders destined to Monaco and Zone 1 countries.
FREE SHIPPING for EXPRESS orders to Monte-Carlo, Monaco only.
1. STANDARD SHIPPING
Zone 1 : free, Zone 2 : 40€, Zone 3 : 60€, Zone 4: 80€.
2. EXPRESS SHIPPING:
Monaco, Monte-Carlo: free. Zone 1 : 55€, Zone 2 : 65€, Zone 3: 95€, Zone 4: 110€.
7.5 SHIPPING TIMES and DELIVERY PROCESS
7.5.1 As the company DIANA D’ORVILLE is based in Monte-Carlo (Monaco), all orders are processed from our
headquarters based in Monaco.
7.5.2 Delivery process: Deliveries are ‘à domicile, contre-signature’. In case of absence at delivery address, the
postman will leave a notice of passage and leave the parcel to the nearest post-office. The customer will have 10
days to retrieve the parcel, which will otherwise will be returned to Diana d’Orville headquarters. Please confer to
our Returns Policy section.
DOMESTIC DELIVERIES (Monte-Carlo, Monaco)
We offer you two possibilities :
1 – Once your order is validated, you can choose to withdraw it directly from our headquarters in Monaco. In
order to agree on a time, please email us at email@example.com. We are always happy to meet our
2 – Delivery to your address in Monaco within 24 hours (business days) from confirmation of order.
FRANCE DELIVERIES (France Métropolitaine, standard shipping)
Standard shipping deliveries to France Métropolitaine are operated by Colissimo. Please allow up to 48 hours
(business days) from confirmation of order.
ZONES 1 & 2 : For express deliveries, please allow 1-2 business days from confirmation of order. For standard
deliveries, please allow 2-4 business days from confirmation of order, times may vary depending on your
Zone 3 : For express deliveries, please allow 1-3 business days from confirmation of order – times may vary
depending on your location and customs. For standard deliveries, please allow 3 to 6 business days from
confirmation of order, times may vary depending on your location.
Zone 4: For express deliveries, please allow 3-4 business days from confirmation of order – times may vary
depending on your location and customs. For standard deliveries, please allow 4-10 business days from
confirmation of order, times may vary depending on your location and customs.
SPECIAL DELIVERIES – TOP EXPRESS SERVICES
Available on demand. Please e-mail us at firstname.lastname@example.org for any request of this type.
8. Return and exchange policy
8.1 RIGHT TO WITHDRAW
8.1.1 At DIANA D’ORVILLE, we want to love your order, this is wy the Client has the right to withdraw from the
contract with no reason within 7 (seven) days from the date in which the Client (or the representative duly
authorized to receive the Product) obtains the physical possession of the Product and, in case of partial
deliveries, the last Product.
8.1.2 To exercise the right of withdrawal, the Client shall, within the term mentioned under previous Section 8.1,
send by email, to email@example.com, a communication of his/her intention to exercise the right of
withdrawal; such communication shall include the following information: (i) indication of the Product for which the
Client wishes to exercise the right of withdrawal; (ii) order number; and (iii) in the event that the Client purchased
the Products by bank transfer, the Client’s IBAN code to which the reimbursement is to be made;
8.1.3 Within 72 (seventy two) hours of the communication of withdrawal, DIANA D’ORVILLE will return with
instructions. The Client shall not return back the purchased Products without the authorization of DIANA
D’ORVILLE, as i twill note be processed.
8.1.4 The Client will be responsible for shipping and handling charges for any returns. Full priced items
purchased on the DIANA D’ORVILLE online store can be returned for a full refund in the instance that:
– Proof of purchase is provided, in the form of the transactional receipt or invoice; and
– The goods are returned within 15 days of the original purchase date (if faulty).
– Only full priced items are eligible for a refund if faulty. No sale items can be refunded.
– Refunds do not apply if you got what you asked for but simply change your mind about your purchase.
8.1.5 DIANA D’ORVILLE shall reimburse all payments received from the Client, within 30 (thirty) days of the day
on wich DIANA D’ORVILLE the Client had exercised his right or withdrawal, provided that the Client has sent back
the products. Reimbursment shall be executed by DIANA D’ORVILLE using the same means of payment as the
client used for the initial transaction, unless the Client has expressly afreed otherwise and provided that the
Client does not incur any fees as a result of such reimbursement.
8.2.1 We do not accept exchange of products. If you would like to order a product in a different color or size,
just place a new order, and we will get in contact with you to manage the return of your product. No handling or
restocking fees will be applied in this case.
8.3 FAULTY POLICY
8.3.1 DIANA D’ORVILLE will only offer refunds if:
– The garment is assessed and considered faulty.
– The garment varies significantly to the online description.
– The garment is different to the goods that were ordered.
– Faulty garments are those that are considered to hold a manufacturing fault.
– Faults or damage’ that have been caused by the wearing of, or caring for the garment incorrectly are not
8.3.2 If an item is assessed and considered faulty, DIANA D’ORVILLE offers a number of suitable solutions :
– A repair of the garment where possible.
– A refund for the original purchase amount.
– An exchange of the garment.
8.3.3 Faulty items can only be returned for the above reasons provided that the garment is returned within a
reasonable time frame from the purchase date. All items are quality checked before they are dispatched;
however on rare occasions there may be a fault we didn’t find. Claims for faulty goods must be made within 2
weeks of delivery.
8.3.4 The general wear and tear in the course of normal use is not considered a manufacturing fault on our
garments. All our garments are delicate and should be handled carefully. Sequins or embellishments unravelling
or falling off from mishandling is not considered a manufacturing fault. Our garments are handmade and can be
very delicate if not handled properly. DIANA D’ORVILLE is not required to fix garments that have been rough
handled or worn.
All pieces come with care instruction information that should be followed.
8.4 RECEIVING A REFUND
8.4.1 Your refund will be credited by using the original payment method. Refunds can take up to 5 working days
to show up on your account due to varying processing times between payment providers. You will receive a
notification email once this process has been finalised.
8.5 LATE OR MISSING REFUNDS
8.5.1 If you have not received your refund yet, please periodically check your bank account to make sure it
hasn’t been posted. Should it not appear on your statement, then please contact your credit card company
directly; it may take some time before your refund is officially posted. Next contact your bank. There is often
some processing time before a refund is posted. If you have been through this process, please contact us at
9. Guarantee of authenticity and intellectual property rights
9.1 DIANA D’ORVILLE guarantees the authenticity of all Products purchased on the Website.
9.2 The “DIANA D’ORVILLE” trademark, the set of figurative and and/or shape marks present in the Products,
the relevant accessories and/or packaging, together with all the illustrations, images and places protected by
copyright, and more generally all the intellectual property rights relating to the Products, are and remain the
exclusive property of the company DIANA D’ORVILLE.
10. Applicable law and competent jurisdiction
10.1 These General Conditions and, therefore, the Contracts executed with the Clients, shall be governed by, and
will be interpreted in accordance with Monegasque laws.
10.2. The disputes arising out of, or relating to these General Conditions shall be submitted to the Monegasque
16.1 For further information, assistance, comments, suggestion or feedback on the Website or on the methods
of purchase online, the Client may contact DIANA D’ORVILLE at one of the following contacts:
Tél. : +33 616 646 013