Diana d'Orville FAQ

DO I HAVE TO PAY DUTIES & TAXES?

All shipments destined outside of Monaco are entitled to import taxes and duty fees. International delivery costs do not include any taxes or duties, which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient. Diana d’Orville has no control over this and can not be held as responsible for any of these fees or taxes, and is not responsible for any actions taken by customs on your package during delivery. In accordance with Monaco export regulations Diana d’Orville is required to declare the exact value of all items. For more information on taxes, duties and customs regulations please contact your local customs office directly. If the receiver refuses to pay taxes + duties, the item(s) will be returned to us and the order will be refunded excluding return shipping fee and original shipping fee.

HOW DO I TRACK MY ORDER ?

All parcels are sent with a tracking number through our shipping services partnerships, so you can figure out when exactly your parcel will be delivered. We ship all the orders from our headquarters in Monte-Carlo, Monaco and/or Paris, France.

Delivery process: Your Diana d’Orville parcel is delivered at your address against signature on receipt. If no-one is available at the time of delivery, shipping services will leave a calling card. It is your responsibility to arrange for re-delivery or pick up from your post office.

Once the parcel has been sent from DIANA D’ORVILLE headquarters, and that you’ve received your tracking number relative to your order, delivery destination cannot be modified.

HOW MUCH DOES SHIPPING COST ?

1 – COUNTRY ZONES INFORMATION

Please refer to the following country & zone information.

Zone 1: European Union : Belgium, Bulgaria, Denmark (excluding Faroe Islands, Greenland), Estonia, Finland (excluding Aland Islands), France (excluding DOM TOM), Greece (excluding Mount Athos), UK (excluding channel Islands), Ireland, Italy (excluding Livigno and Campione d’Italia), Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands (excluding non-European territories), Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain (excluding Canary Islands, Ceuta and Melilla), Czech Republic, Hungary, Cyprus (excluding Northern Cyprus).

Zone 2: Non-EU Europe (excluding Ukraine, Russia, Switzerland and Turkey): Aland Islands (Finland), Andorra, Albania, Belarus, Mount Athos (Greece), Bosnia and Herzegovina, Campione d’Italia (Italy), Ceuta (Spain), Faroe Islands (Denmark), Georgia, Gibraltar (UK), Greenland (Denmark), Iceland, Channel Islands (UK), Canary Islands (Spain), Kosovo, Liechtenstein, Livigno (Italy), Macedonia, Mellila (Spain), Moldova, Montenegro, Norway, San Marino, Serbia, Vatican City, Cyprus (Northern Cyprus).

Zone 3: USA, Canada, Russia, Ukraine, Turkey, Switzerland.

Zone 4: World.

*Please note we do not deliver to PO Boxes.

2 – SHIPPING RATES

FREE SHIPPING for all STANDARD orders destined to Monaco and Zone 1 countries.
FREE SHIPPING for EXPRESS orders to Monte-Carlo, Monaco only.

STANDARD SHIPPING
Zone 1 : free,  Zone 2 : 40€,  Zone 3 : 60€,  Zone 4: 80€.

EXPRESS SHIPPING:
Monaco, Monte-Carlo: free.

Zone 1 : 55€,  Zone 2 : 65€,  Zone 3 : 95€,  Zone 4: 110€.

WHEN WILL MY DIANA D’ORVILLE ARRIVE ?

As the company DIANA D’ORVILLE is based in Monte-Carlo (Monaco), all orders are processed from our headquarters based in Monaco. Delivery process: Deliveries are entitled to a signature. In case of absence at delivery address, the postman will leave a notice of passage and leave the parcel to the nearest post-office. The customer will have 10 days to retrieve the parcel, which will otherwise will be returned to Diana d’Orville headquarters. Please confer to our Returns Policy section.

DOMESTIC DELIVERIES (Monte-Carlo, Monaco)

We offer you two possibilities :
1 – Once your order is validated, you can choose to withdraw it directly from our headquarters in Monaco. In order to agree on a time, please email us at contact@dianadorville.com. We are always happy to meet our customers !
2 – Delivery to your address in Monaco within 24 hours (business days) from confirmation of order.

FRANCE DELIVERIES (France Métropolitaine, standard shipping) Standard shipping deliveries to France Métropolitaine are operated by Colissimo. Please allow up to 48 hours (business days) from confirmation of order.

INTERNATIONAL DELIVERIES

ZONES 1 & 2 : For express deliveries, please allow 1-2 business days from confirmation of order. For standard deliveries, please allow 2-4 business days from confirmation of order, times may vary depending on your location.

Zone 3 : For express deliveries, please allow 1-3 business days from confirmation of order – times may vary depending on your location and customs. For standard deliveries, please allow 3 to 6 business days from confirmation of order, times may vary depending on your location.

Zone 4 : For express deliveries, please allow 3-4 business days from confirmation of order – times may vary depending on your location and customs. For standard deliveries, please allow 4-10 business days from confirmation of order, times may vary depending on your location and customs.

SPECIAL DELIVERIES – TOP EXPRESS SERVICES
Available on demand. Please e-mail us at contact@dianadorville.com for any request of this type.

HOW DO I PLACE AN ORDER ?

You just need to select the item you want to order on our e-shop, and press the “add to basket” button. You will just need to fill in your personal and shipping information, then proceed to the checkout.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

You can place your order directly through our e-shop, without creating an account. Creating an account enables you to manage your addresses, your personal information and to have an overview on your orders.

WHAT IS YOUR RETURN POLICY?

We want you to enjoy your product. If for any reason, you are not happy with the item you ordered, you have 7 (SEVEN) days to return it (starting from the day you received it), provided that the items are not used and in original condition. Please refer to our Returns Policy section in our Terms & Conditions. If you would like to request a return, please first send us an email to contact@dianadorville.com with your order number. Once you have submitted your request, a return authorization will be given to you within 72 hours with return instructions. Please do not ship your return back without this authorization, as it will not be accepted.
Please note returns are at your own charge and insurances at your own responsibility.

CAN I EXCHANGE AN ORDER?

Unfortunately, we do not accept exchanges of products.

HOW CAN I PAY?

We accept Visa, MasterCard, American Express, Maestro and JCB credit and debit cards.
We also accept bank transfer payments. Please email us at contact@dianadorville.com for bank details. Please note all costs and expenses (including bank charges) associated with the bank transfer applied, as the case may be, to the Client by the bank, shall be borne by the Client. Payment shall be due within and not later than 7 (seven) working days from the date of the Order Confirmation. Delivery will be processed upon proof & receipt of bank transfer.